SHIPPING AND DELIVERY

Free Shipping

NOV Atelier aims at the principle of NOV unconditional customer satisfaction in online shopping. Shipping is free for orders over 300 TL. Orders over 300 TL are sent free of charge with Domestic Cargo and MNG Cargo. Your orders will be sent to your registered delivery address within 3 working days by cargo. Please check your delivery address before placing your order. Pursuant to the relevant legislation; During the delivery of postal shipments to the recipient by service providers (postal-cargo companies); at least; the name-surname, Turkish ID number (passport number for foreign nationals, the number of the equivalent document with international validity or the number of the document number issued by the competent authorities of the Republic of Turkey) of the recipient is recorded and kept for at least two years by ensuring confidentiality to be submitted to the relevant authorities when necessary. If the recipient does not wish to provide identification information, the shipment is not delivered and returned to the sender.

Shipping and Delivery

  • You can place an order to any address within the borders of Turkey. Your orders will be delivered to you under the assurance of Yurtiçi Kargo and MNG Kargo.
  • Your orders are delivered to cargo on weekdays. The cargo delivery time on holidays and public holidays is the first business day following.
  • Depending on the distance of your delivery address to our headquarters, the cargo company will deliver your order to you within 1-3 business days.
  • Your orders will be delivered to your address between 09:00-18:00 on weekdays by Yurtiçi Kargo and MNG Kargo.

Kargo takibi ile ilgili alacağınız e-posta ve bildirimler

Your order has been shipped: This e-mail is sent after your order is delivered to the cargo to be delivered to the given address. You can track your order from the Where is My Cargo button with your cargo tracking number in this e-mail. Domestic Cargo and MNG Cargo Sms Information: When your order is received by the cargo company, an information sms is sent to you. Delivered: An information e-mail is sent as soon as your order is delivered to you.

Conditions Delaying Delivery

  • The accuracy of the information you provide as the delivery address directly affects your order delivery time. For this reason, the correct and complete address information ensures that the delivery is made in the fastest way.
  • Adverse weather and transport conditions in the region where the order will be delivered may delay the delivery time.
  • For your address that is not centrally located, the delivery time may be extended on delivery days depending on the distance of the cargo company to your location.
  • Due to the intensity of the cargo company on holidays and special days, the delivery time of your orders may be extended. Placing your orders in advance during these periods will ensure that delivery is made in the fastest way.

Address Change: Address changes cannot be made after the order is created. Otherwise, your order will first be returned to novatelier.com, then the delivery process for the new address you specify will start from the beginning.

If the Order Does Not Arrive

Your orders are delivered to the address you specify. If you are not at your address, the Yurtiçi Kargo and MNG Cargo officer comes to your address again the next day and delivers the package. If you are not at your address for the second time, the Yurtiçi Kargo and MNG Cargo officer leaves a note stating that you will pick up your package from the nearest Yurtiçi Kargo and MNG Cargo branch. You must pick up the package from the specified Domestic Cargo and MNG Cargo branch within 2 days at the latest. Otherwise, your package will return to novatelier.com.