RETURN AND EXCHANGE

In accordance with the ‘Right of Withdrawal’ article of the Consumer Law, you can return your products after shopping. There is no exchange process for single edition products. Buyers have the right of withdrawal within 14 days for purchases made from the virtual store. In order to exercise this right, the decision to withdraw must be notified to novatelier.com within this period. You must send an e-mail to iade@novatelier.com for notification.

In order for the products to be returned;
  • The products must be returned within 14 days of receipt.
  • The products must be unused and the box and packaging must not be damaged.
  • The label of the products must not be removed and the product must not have odour, stain, wear and tear. The products must be returned with all accessories and packaging in an undamaged and resalable condition.

The shipping fee is charged to you for returns and exchanges. The consumer cannot use the right of withdrawal in products produced in accordance with the special requests and demands of the consumer or in products that are personalised by making changes or additions and in products whose price changes depending on fluctuations in financial markets. All products produced in accordance with the wishes of the Consumer are included in the scope of products that cannot be used the right of withdrawal.

In addition, the right of withdrawal cannot be used for products purchased within the campaign. Your orders that you want to return or cancel, as sent to you, product, invoice, delivery note, certificate, insurance forms, product box, packaging and all other documents and materials, in full, must be sent to the address we will notify you. VAT and other legal obligations, if any, of the products for which the original invoice is not sent will not be refunded. During the return shipment, due to the reasons arising from the cargo companies or the customer who carries out the return transaction, the responsibility for any deterioration or similar depreciation of the product and the documents and materials sent with the product belongs to the customer who makes the return.

In case of exercising the right of withdrawal, it is obligatory to return the original invoice with a copy of the cargo delivery report that the product delivered to the 3rd person or the Customer was sent to novatelier.com. Following the receipt of these documents, the product inspection is carried out by our team.

After the return is received, our team examines whether the return conditions are fulfilled. If the return is approved, the cost of the products within 14 days will be refunded to the credit card if the order was placed using a credit card, or to the bank account if the order was placed via money order / EFT.